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Ticket ID: 1030
Submitter Name: [1832]
Submitter Email: chedgepeth@collegefund.org
Submitter Phone: 720-519-9721
Program: Mellon Graduate Hours Program

Latest Ticket Status: Ticket Completed
Last Status Update: May 28, 2019 at 12:29 pm
Date Submitted: May 24, 2019 at 3:02 pm

Service Topic: Data Storage, Filtering & Exports
Service Request Description:

Hello,
I’m not able to download the application materials for Mellon Grad Hours like letters, transcripts, essay, etc.
A print screen is attached for your reference.

Please let me know when this is fixed. Thank you!

File Uploads: View Uploaded File

Status Updates:

Ticket Status: Ticket Solution In-Progress
Status Update Date: 08/26/2020 17:05:57
Status Update Notes:

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Ticket Status: Additional Time Required
Status Update Date: 08/24/2020 06:11:36
Status Update Notes:

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Ticket Status: Ticket Solution In-Progress
Status Update Date: 08/18/2020 19:15:02
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Ticket Status: Ticket Completed
Status Update Date:
Status Update Notes:

There was a major update to the form submission tool that caused unexpected issues such as this. Therefore, we have rolled back the new version to the previous (more stable) version that restores the ability to view all of your submissions as before. We will email attachments for all of the Graduate Hours submissions and letter of reference submissions for your convenience.

Uploaded File: View Uploaded File

Ticket Status: Ticket Reviewed
Status Update Date:
Status Update Notes:

Will check on this today and update the Support Ticket.


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